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NSQF Level 4 – Management of Banking and Financial Services

Objectives of the Course


After completion of this course, you will be able to:

  • Demonstrate a basic understanding of the capital market operations, the functions of stock exchange and other intermediaries in stock market and the instruments dealt with in stock market.
  • Demonstrate your understanding of the concept of and the types of Mutual Funds, their benefits to various categories of investors having different investment objectives and the role of Mutual Funds Agent.
  • Process loan applications and while doing so you will be able to apply the principles of lending, analyse the financial statements and assess the requirement of finance by the business units.
  • Demonstrate your knowledge about the requirements of Micro Small and Medium Enterprises, the basic provisions of MSME Act and the support provided by Credit Guarantee Fund Trust to MSME.
  • Demonstrate your understanding of Priority sector lending and the relative provisions of Reserve Bank of India.
  • Demonstrate your knowledge of the steps required in follow up of loan accounts, particularly the irregular loan accounts, and the steps taken for recovery of loan by the banks and Financial Institutions.
  • Demonstrate your understanding of the importance of customer service in the banks and the various forum available to them for redressal of their grievances, including Banking Ombudsmen and consumer courts.
  • Know how banks deal with the issues involved in disposal of assets of deceased constituents.
  • Understand the basic risks involved in banking operations  and their impact.



Assessment Guide


Assessment is a process used for determining an individual’s progress or level of mastery/competence in an occupational area. It may be formative (continuous) and/or summative (final). It is a process of collecting evidence and making judgement about the extent to which a person demonstrates the knowledge and skills set out in the standards or learning outcomes of a unit of competency. Assessment should be done on the basis of information or evidence about the individual‟s ability against clearly stated objectives or standards. A diversity of assessment methods is required to achieve the multiple purposes and to satisfy the requirements of competency based assessment. Appropriate evidence is to be collected from activities that can be clearly related to the Units of Competency. It should cover all the elements and performance criteria/indicators in the competency standards. Student‟s achievements should be assessed by using the following methods of assessment.

# Assessors will be certified by the State Education Board

  1. Written test: It allows candidates to demonstrate that they have the knowledge and understanding of a given topic.
  2. Practical test: It allows candidates to demonstrate application of skills in simulated or real work conditions against competency standards (skill and academic standards).
  3. Oral test/viva voce: It allows candidates to demonstrate communication skills and content knowledge. Audio or video recording can be done at the time of oral test or viva voce.
  4. Portfolio: It is a compilation of documents that supports the candidate‟s claim of competence that was acquired from prior learning and experience. Documents (including photo‟s, newspaper articles, reports, etc.) of practical experience in the workplace or the community and photographs of the products prepared by the candidates related to the units of competency should be included in the portfolio.
  5. Project: Projects (individual or group projects) are a great way to assess the practice skills on a deadline, but these should be given on the basis of the capability of the individual to perform the tasks or activities involved in the project. Projects should be discussed in the class and the teacher should periodically monitor the progress of the project and provide feedback for improvement and innovation.
  6. Direct Observation – Direct observation requires a considerable degree of commitment from the observer and those being observed. Employability skills evaluation listed below in the table should be evaluated through direct observation by the teacher/trainer and appropriate records should be maintained for transparency in evaluation.


  1. Competent = 0.5 marks
  2. Not yet competent = 0

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